FAQs

I Know I Need Help. Where Do I Start?

We are happy to help you navigate the process, one step at time! We understand that it can be tricky to learn the differences between the range of support services available to you and your family. Please call 800-977-9072 or email asktheteam@mtcus.com for assistance. We are here to help you!

Can I Get a Tour of the Mobile Therapy Centers Clinic(s)?

Yes! We are currently doing tours by appointment only (early morning or late evening).

If you are interested in ABA Therapy, please contact an MTC team member at asktheteam@mtcus.com or 1-800-977-9072 and we will set up a tour for you.

Do You Have a Waitlist For ABA or Mental Health Services? What About For Your Other Services?

Currently, there is no waitlist for ABA Therapy.

Contact us at 1-800-977-9072 for therapist availability for ABA Therapy, Speech Therapy, Occupational Therapy, Behavioral Therapy, Feeding Therapy and/or Counseling.HOW LONG WILL THE INTAKE PR

Do You Offer Free Screenings?

Yes! Our licensed and credentialed staff provide FREE developmental screenings and consultations.

Does MTC Provide On-Site Services in My Home, School or Daycare?

We provide multidisciplinary services at your child’s home and school/daycare. Contact us for additional information regarding therapist availability, as well as what the schools/daycares are currently allowing.

How Long Will the Intake Process Take?

ABA intake through assessment is normally completed in less than a month.

For ABA Therapy, please reach out to an MTC team member at asktheteam@mtcus.com or 1-800-977-9072 for additional details and questions.

A new client can typically begin Speech Therapy, Occupational Therapy, Behavioral Therapy and/or Feeding Therapy services within two weeks of beginning the enrollment process. However, depending on if prior assessment or current IEP is available, assessments are typically completed within 2 weeks.

For Speech Therapy, Occupational Therapy, Behavioral Therapy and/or Feeding Therapy, please reach out to Missy at 847-816-7200 or mschufreider@mtcus.com for additional details and questions.

How Old Does a Child Need to Be To Start Therapy Services?
  • In Illinois, the minimum age is 2 and the maximum age is 22.
  • In Tennessee, it is determined on a case-by-case basis.
Are You In Network With My Insurance?

We are in-network with most commercial insurance companies and all TennCare providers:

ILLINOIS: BCBS, Anthem, United HealthCare, UMR, Magellan (ABA), Aetna, Meridian (ABA), Meritain, United Behavioral Health (ABA) & Cigna (ST/OT)

TENNESSEE: BCBS, Anthem, United HeathCare, UMR, Aetna, TennCare Select, Blue Care TennCare, UHCCP Tenncare, Amerigroup & Cover Kids

Do You Offer a Self-Pay Rate If I Do Not Have Insurance?

Yes! Contact us for more information.

Do You Provide Telehealth Services?

Yes! We provide Telehealth.